Our plans focus on your company’s unique needs and are designed to control costs. From basic infrastructure monitoring and management to fully managed network services with end-user support, we’ve got you covered. We offer two defined managed IT service packages — Guardian™, our comprehensive coverage plan, and Advanced™, our infrastructure management and desktop monitoring plan — or we can customize a support package that suits you.
IT Support
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Our Service Delivery Teams have spent years figuring out the best way to handle a support ticket, escalate an issue, or respond after hours. We leave nothing to chance. Our clients receive the highest degree of service because every process is documented and reviewed on a regular basis to ensure proper follow-through and client satisfaction. The results speak for themselves.
As an extension of your business or IT department, our support services offer consistency to your IT operations and fill in the gaps where needed, allowing you to focus on your organization’s most important initiatives.
IT Support Service Plans
IT Support Service Plans
- 24/7 (help desk: 7 AM – 7 PM EST; after-hours incidents: 7 PM – 7 AM EST) remote and onsite support for:
- All routers, firewalls, switches, and ISP issues
- All servers and Microsoft 365 (Exchange Online, SharePoint/OneDrive)
- Anti-virus scanning and updates
- Anti-spam protection with message continuity service
- Cloud-based malware protection
- Automated alert monitoring and notification
- Access to IT Solutions client web portal for ticket creation and management
- TSecure™ Protection Package, which includes the following:
- High-security password policy, firewall lockdown, remote access security
- Active Directory audits and controls, Microsoft patching
- Virtual Chief Information Officer (vCIO) service including ongoing strategic planning
- DataVault onsite backup solution with removable drives for offsite storage and rapid recovery. Full offsite cloud backup also available.
If your company uses Microsoft 365, here is a list of additional features in addition to the plans above.
As a Microsoft 365 Cloud Solution Provider and Gold Certified Partner, IT Solutions has the experience and extensive product knowledge our clients need for comprehensive management of their Microsoft 365 environments. Whether you’re new to the platform or are already using it and looking to extend its capabilities or outsource day-to-day support, IT Solutions knows how to help make the most of your Exchange Online, SharePoint/OneDrive, and Teams environments. For clients who rely on the Microsoft cloud for their file storage, email, and collaboration, we offer Advanced and Guardian plans specifically tailored to support each client’s 365 tenant.
Manage Details
We take care of matching you with the right subscription and managing it day-to-day so you can focus on leveraging it to improve productivity and collaboration with colleagues and customers.
Implement Security
Keeping things secure is our top priority. With our ITSecure™ Enhanced Security Package, anti-virus and malware protection make sure your network, files, and communications are protected while still being available to you and your employees.
Provide Insight
It can be daunting trying to understand all the nuances of Microsoft 365 and how they can benefit your workflow. We work to keep you updated on improvements and new features that are relevant to you, and our 5-Year Technology Roadmap allows you to see what to expect in the future.
Managing The Details
- 24×7 remote and on-site support for all servers and Microsoft 365 (Exchange Online, SharePoint/OneDrive)
- Backup of Microsoft 365 environment to third-party service
- Real-time monitoring setup on all critical devices
Maintaining Security
- Implement network standardization based on best practices
- Additional ITSecure Protection Package feature: O365 Identity and Tenant Management* (Multi-Factor Authentication (MFA), Data Loss Prevention (DLP), Auditing, SecureScore)
Maintaining Security
- Virtual Chief Information Officer (vCIO) service, which includes ongoing strategic planning support and network recommendation reports, including 5-year roadmaps.
- Full documentation and inventory of your infrastructure.
- “Lunch and learn” orientation session for your staff.
- O365 Governance* (Microsoft Teams, SharePoint, OneDrive, E-mail, Advanced Threat Protection).
Revenue Cycle Management SaaS Company Relies on IT Solutions for Secure Hosting
AssuranceMD needed a hosting partner to manage their proprietary SaaS solution. They opted for the ITS private cloud option for its SSAE Type II, PCI and HIPAA-compliant credentials which satisfies federal regulatory requirements by the healthcare industry.
Financial Consulting Firm Chooses IT Solutions for Advanced Security & Compliance Support
Strategic Banking Partners sought an IT partner with an off-site hosting solution and dedicated team for ongoing support. Our private cloud solution with Office 365 proved to meet their strict security and compliance needs and offered the scalability to sustain their growing business portfolio.