Managed IT services involve the outsourcing of IT infrastructure management and support to a third-party provider. This comprehensive service includes monitoring, maintenance, security, data backup, and technical support. Managed service providers (MSPs) proactively manage and maintain IT systems to ensure optimal performance, security, and availability. They offer expertise, resources, and round-the-clock support, allowing businesses to focus on their core operations. With managed IT services, organizations benefit from improved efficiency, reduced downtime, enhanced security, and access to the latest technology without the burden of managing it internally.
MANAGED IT SERVICE
MANAGED IT SERVICE
Infrastructure
Successful businesses and non-profits need a solid, scalable IT infrastructure. This includes e-mail, applications, and data storage that are reliable, secure, and flexible. We offer five options, including our fully-customized, hybrid cloud to ensure that you have a foundation. Pair any of these environments with one of our support plans and realize the true benefits of our managed services.
Support
Our Service Delivery Teams have spent years figuring out the best way to handle a support ticket, escalate an issue, or respond after hours. We leave nothing to chance. Our clients receive the highest degree of service because every process is documented and reviewed on a regular basis to ensure proper follow-through and client satisfaction. The results speak for themselves.
IT Security
We have critical compliance designations, including SSAE 18 Type II and PCI; we train our staff on best practices for HIPAA security on behalf of our healthcare clients; and we incorporate and maintain monitoring, anti-malware, and authentication tools on every client network. All of our support plans incorporate two essential services: ITSecure™, which provides multiple levels of protection for your network and data, and DataVault™, our proprietary, easy-to-maintain backup solutions for both on-premise and cloud environments.
Today’s office workers depend on digital collaboration in almost every aspect of their jobs. With all of us being able to work from just about anywhere and on any device, reliable and user-friendly online communication and interaction tools are more important than ever before. Whether it’s co-workers, clients, vendors, or partners we need to connect with, we look for digital solutions tailored to fit our unique businesses and processes to help us get the job done.